5 Best Jewelry Repair Shops in Ottawa
Feeling hopeless because of a broken earring or necklace? We understand the feeling.
We understand how it’s more than just bling or a statement piece. Jewelry beholds your expression of uniqueness and an expression of who you are.
It holds a sentimental value that showcases your individuality. Thus, we’ve searched for the top trusted jewelry repair shops in Ottawa for your convenience.
How much does jewelry repair cost in Ottawa?
The pricing of repair relies heavily on the damage and the intricacies of the jewelry. Usually, the jeweller will evaluate the piece then give you the estimate and a detailed explanation of the repairs.
The price and time of completion rely heavily on the jewelry type. Simple repairs like broken chains or bands are cheaper and have a quicker turnaround time than those that need soldering or gemstone replacement.
As a guide, we’ve compiled a list of the most common jewelry damages with the associated estimated repair fees. Note that this is the average cost of jewelry repair in Canada.
Jewelry repair can also be affected by other factors like urgency or the jeweller’s years of expertise and exclusivity. To get an accurate estimate, you can get a quote for the cost and time needed for the repair.
1. La Maison D’or
| Criteria | Ratings |
| History and Experience | ★★★★★ (5/5) |
| Service Diversification | ★★★★☆ (4/5) |
| Customer Service and Availability | ★★★★★(5/5) |
| Certification and Guarantees | ★★★★★(5/5) |
Started at 1949 and now topping the list! This family-owned Ottawa Jewellery Store ensures the best customer service and sets high standards for its staff.
Each of their employees must pass rigorous annual tests to meet the high standards of expertise as members of the American Gem Society (AGS). They are also GIA certified with an AGS accredited lab.
Their professional goldsmith and quality control inspector promises top-notch workmanship in all repairs. With their certifications and qualified staff, you can’t help but trust your beloved jewels to them.
Aside from their top-tier qualifications, we love how La Maison D’or markets its brand. We like how they highlight the way jewelry is an extension of yourself – how it is so much more than just a stone or metal, and is someone’s story.
Aside from jewelry repair, they provide complimentary annual free re-evaluation, free inspection, and free cleaning of store-bought pieces. The team makes sure you have a partner taking care of your jewelry for a lifetime.
Pros
- Over 70 years experience and service
- In-house AGS Accredited Gem Lab
- Canadian Gem Association Certified
- Gemological Institute of America Certified
- Open throughout week
Cons
- Doesn’t provide base pricing info
- Lack of testimonial page for repairs
Customer Reviews
The staff cares far beyond making the actual sale
“When I developed an unexpected allergy to a new piece of jewelry, Brent immediately contacted his supplier and between the two of them, within half an hour, they came up with a solution that far exceeded what I expected, or had hoped for. But this is the kind of personal service with integrity always provided by La Madison d’Or.
“Whether dealing with insurance companies or suppliers, Brent supports his clients completely.
Anyone can sell jewelry, but at La Madison d’Or, there is a comfort in knowing that the staff cares far beyond making the actual sale, it is personal. Why shop anywhere else?” – William Archer
Exceeded our expectations
“Arpi at La Maison D’Or provided outstanding customer service and exceeded our expectations, providing us with a partially custom wedding band in lightspeed time. They were able to provide us with a wedding band that is perfectly matched to my engagement ring that was purchased elsewhere (stone size, setting, number of stones, perfectly lined up, everything). They made it happen very quickly to be ready on time for our wedding during the pandemic. They definitely live up to their impeccable reputation. I will only shop there in the future!” – Rebecca Legault
2. HOWARD Fine Jewellers & Custom Designers
| Criteria | Ratings |
| History and Experience | ★★★★★ (5/5) |
| Service Diversification | ★★★☆☆ (3/5) |
| Customer Service and Availability | ★★★☆☆(3/5) |
| Certification and Guarantees | ★★★☆☆(3/5) |
Unlike other jewellery shops, we appreciate how Howard showcases their repair and maintenance services. They offer an annual free complimentary polish on your piece forever.
You can form high expectations of their services based on their online reviews and testimonials. It reflects their commitment to providing unmatched craftsmanship and customer service.
They assure their customers that all their jewelry is safe and be repaired only within the tight security of their premises. It allows them to complete same-day and rush repairs quickly.
We love their ultrasonic cleaning service for jewelry polishing, eliminating deep impurities, dust, and fingerprints. They also have different options for refinishing to update your jewelry.
Their website shows a limited selection of repair services. It gives you a general overview of what they can do but does not provide any pricing guide.
Pros
- 50 years of experience and qualification for jewelry repairs
- Quick completion times
- Same-day service
- Repair and replacement guarantee for store-bought jewelry
- Overnight delivery
Cons
- Closed on weekends
- No pricing guide
- No client testimonial for jewelry repairs
Customer Reviews
Welcoming and service-oriented approach
As you are aware, my wife Sheila and I are regular customers. While we receive consistently professional and courteous service from everyone we deal with at the store, Darrell has been a source of wonderful advice and support in managing a series of purchases and custom work over the past several months. His consistently welcoming and service-oriented approach is a defining presence in the store. We want you to know how much Darrell contributes to our loyalty to Howard. – Bruce and Sheila
Great customer service.
“My husband and I discovered Howard’s prior to getting engaged. We loved the selection, the beauty of the jewelry, and the service. Stephanie is such an amazing person to deal with. We have had nothing but positive experiences here and will forever make this our hub for custom pieces! Highly recommend these fine jewellers. They truly do take care of you.” – Sarah
3. Le’s Jewellery
| Criteria | Ratings |
| History and Experience | ★★★★★ (5/5) |
| Service Diversification | ★★★★☆ (3/5) |
| Customer Service and Availability | ★★★★☆(4/5) |
| Certification and Guarantees | ★★★★★(5/5) |
From hundreds of positive reviews, it’s quite impossible not to be impressed by Le’s Jewellery’s services and understanding of their client’s pieces. They offer a lifetime warranty for custom jewelry, free repair, cleaning, and more.
They boast a full suite of professional jewelry repair services on-site. Claiming that it’s an easier way for them to help you recapture the pleasure of your accessories.
Although you’ll need to go to a separate webpage to access their online store, it’s easy to navigate and find what you need. Le’s Jewellery offers wedding rings, pendants, gemstones, and more.
Although they don’t provide prices for their repair services, you can rest assured you’re in good hands with Le’s Jewellery. They are members of the Canadian Diamond Code of Conduct & Jewellers of America.
They don’t have an in-house repair option where their team visits your place. However, they made up with it by providing custom alterations for the customers.
We like Le’s Jewellery because all their repairs are conducted in-house. This means that they won’t ship your jewelry out to a third party, ensuring the safety of your valuables. If they can’t fix it, then they’ll return the piece to you.
All of their repairs have a one-year warranty. You will also have full insurance while your valuable jewelry is on their premises for repair.
Pros
- One-year warranty for all repairs
- On-site repair
- Can perform custom alterations
- Member of the Canadian Diamond Code of Conduct & Jewellers of America.
Cons
- No base pricing info
- No in-house repair option
- Closed on Sunday and Monday
Customer Reviews
Professional and trustworthy
“They are very professional, trustworthy and helpful at Lees jewellers. Lan is always going out of her way for whatever needs you may have and her assistant Lisa is very much the same. It is a pleasure dealing with this store.” – Wendy Jackson
Amazing customer support
“I’d just like to thank you for treating me like a valued customer. You’ve made my ring just like new and I can’t say how happy I am … Thank you and I’ll definitely pass on the good words for you. Cheers!” – Customer
4. True Bijoux
| Criteria | Ratings |
| History and Experience | ★★★★★ (5/5) |
| Service Diversification | ★★★☆☆ (3/5) |
| Customer Service and Availability | ★★★★☆(4/5) |
| Certification and Guarantees | ★★★★★(5/5) |
True Bijoux prides itself as a repair and restoration expert. They challenge their customers to bring any type of broken jewelry, and they can get it back to its former glory.
Although they’re still relatively new to the industry, True Bijoux has made a name for itself in repair and restoration. They have master goldsmiths and gemologists on-site, meaning all work is done completely on-site.
They might have a longer turnaround time since they take great care in restoring or repairing any piece, especially vintage ones. However, they can still accommodate rush orders for engagements and weddings.
What we love about True Bijoux is their expertise in restoring vintage pieces. Due to their large selection of vintage jewelry in Ottawa, they know how vintage jewelry is made and how to repair it.
We like True Bijoux because they offer pearl jewelry matching and repair services. It’s available in their store but you can also request an in-house service too.
Pros
- In-house repair service
- Virtual appointments available
- Pearl repair niche service
Cons
- Doesn’t display or indicate their certification
- Closed on weekends
- Long turnaround times
Customer Reviews
Great customer service
“I love this place went to a bunch of other places but based on the way I dressed I didn’t get a good experience. Until I came here. Josh treated me like a brother as well as my friends. Amazing spot to shop for anything you need jewellery-wise.” – Tim Oneil
High-quality and reasonable pricing
“Wonderful experience. We are grateful to Lindsay and her staff for their personalized attention and great advice. Outstanding selection of jewelry. We love our purchase. If you are looking for high quality, reasonable pricing and the satisfaction of supporting a family-owned business, come to True Bijoux on Sparks street – Karolina Burghardt
5. Dixon Jewellers
| Criteria | Ratings |
| History and Experience | ★★★★★ (5/5) |
| Service Diversification | ★★★★★ (4/5) |
| Customer Service and Availability | ★★★★☆(4/5) |
| Certification and Guarantees | ★★★★★(5/5) |
We appreciate how Dixon Jewellers provided a pricing guide for their repair services. They also showcase free inspection and a free quote for inquiring customers.
They repair intricate pieces with care and precision from rare antique necklaces or vintage earrings. Their strict on-site repairs put customers at ease in the security of their pieces too.
Dixon Jewellers offers fast repair services that aim to rival any of its competitors. They still manage to offer high-quality repair work despite their quick turnaround times.
What we like best about this jeweller is that they provide an estimate and time of completion for repairs on their website. This helps potential clients to know what to expect before having their jewelry repaired.
Dixon Jewellers provides a guarantee for all their work and offers a refund if you’re not satisfied with their service. We like how they set our expectations properly while giving us peace of mind at the same time.
Pros
- Over 50 years of trust and service in Ottawa
- In-store repairs
- Can accommodate rush repair
- Gives starting price and the estimated time of completion
Cons
- Limited products in their online shop
- Close on weekends
Customer Reviews
Communication was excellent
”My old wedding set was worn and tired, to the point where I was running the risk of losing some stones. I opted for a complete redesign and having never gone through the process before, I didn’t know what to expect. I felt Matt was very patient with my numerous questions throughout the entire process. Communication was excellent and queries were answered quickly. Thank you for working on this project and taking the time to really understand my vision. My husband and I are both very satisfied with my new wedding set.” – Lydia Lenne
Wonderful experience from start to finish
My husband ordered custom earrings based on photos from a long-lost pair. What absolutely stunning work! Brought tears to my eyes to see them. I have also had a ring resize, and was extremely happy with the work. Employees are also bright, happy, and incredibly helpful. A wonderful experience from start to finish. I would absolutely recommend anyone who needs jewelry or jeweller work to come here! – Sarah Herceg
FAQs about Jewelry Repair in Ottawa
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Check out our other blogs too for your other repair needs in Ottawa: