Best IT Services in Ottawa
Ever heard of the quote, “prevention is better than a cure”? This not only applies to our health but to businesses of all forms as well.
Proactiveness from online security threats and software/hardware maintenance saves businesses thousands of dollars annually. With ever-evolving technology, you need to keep up as well.
However, we understand how hard it is to choose a managed IT Provider. So, we reviewed the top IT services in Ottawa just for you!
How Much Do IT Services Cost in Ottawa
With the complexities and varied fields of IT services, it’s hard to get rough estimates. There are different pricing models like the following:
- Monitoring Only – Monitoring-only models help monitor and alert your network for any breaches or problems.
- Per Device – you will be charged in per-device/per server/per managed network. There will be a flat fee for every enrolled device on your network.
- Per-User – Similar to per-device pricing, per-user pricing is based on individual users. The monthly charge covers hardware support for each user too.
- Tiered – this refers to bundled packages. They’re usually divided into three levels with different services under each.
- On-Demand – this model offers flexibility. It enables you to budget your IT expenses and gauge what services you need from the past year for the next until you settle for a plan/packaged service.
- A La Carte – you pay for individual services in this model. Creating your own customized, IT managed services bundle package is also an option under this.
Different jurisdictions have different pricing ranges. But for a quick overview, here is the breakdown of common pricing ranges.
Some companies, on the other hand, base their fees depending on their staff’s job title or specialty. If additional employees are needed to fix the problem, this will have a corresponding charge as well.
Best IT Services in Ottawa
We have scoured the vast number of available IT service providers in Ottawa to give you the top companies on this list. In our search, we based it on the following criterion:
1. Neolore Networks Inc.
| Criteria | Rating |
| Certifications | ★★★★★ (5/5) |
| Range of Services | ★★★★★(5/5) |
| Safety and Security | ★★★★★(5/5) |
| Customer Service and Availability | ★★★★★ (5/5) |
Topping the list is Neolore Networks Inc which bagged the Consumers Choice Award for Ottawa’s BEST Computer Consultants of 2021. What we love about them is that they’re 100% locally owned.
We like how they help design a sustainable and cost-effective plan for your IT system. With your budget in mind, they offer cloud services to reduce your hardware cost.
They’re committed to giving a personal experience for a reliable and smart service to Ottawa’s small to large enterprises. Their 100% customer and 98% ticket satisfaction rate are proof of their dedication.
We enjoyed their 24/7 remote IT support so we could avoid and combat any unexpected problems. Their personalized client network support solutions have comprehensive management and support systems as well.
The thing that we appreciate most in them is their understanding that most people can find technical jargon when troubleshooting confusing. Their team always takes their time to explain step-by-step, so we’ll be at ease at anything technical.
We love how they’re already trusted by the locals too. They’ve been in the industry since the year 2000.
Pros
- 24/7 guaranteed IT support
- Fast resolution time
- Cost-effective plans
Cons
- Short-term contracts
- Block hours policy
Customer Reviews:
Cost-effective systems and solutions support
“Prior to signing on with NeoLore, the company relied on a patchwork of outdated systems and processes, along with a small contingent of users, to maintain a very complex engineering-centric operating environment. Since signing on with NeoLore, and with their full support, we have effectively replaced every piece of legacy hardware with a state-of-the-art virtual environment that leverages both cloud and in-house solutions. I would not hesitate in recommending NeoLore to any organization looking for cost-effective systems and solutions support.” – Paul Vaillant, CIO, Proslide Technology Inc.
Good is translating “techie talk”
We at Christian Counselling Ottawa have been using NeoLore Networks Inc. services since the summer of 2017. The company has provided outstanding service, advice, and general support. They understand our needs, and with their help, we have upgraded our networks, significantly bolstered our firewall, improved the security of our off-site backups, and implemented phase one of a general upgrade for our owned computers. On top of that, they are very good at translating “techie talk” to make our tech needs, and their recommendations for filling those needs, understandable to all. – L.J. Colwell – Executive Director – Christian Counselling Ottawa
2. DNSNetworks Corporation
| Criteria | Rating |
| Certifications | ★★★★★ (5/5) |
| Range of Services | ★★★★★(5/5) |
| Safety and Security | ★★★★★(5/5) |
| Customer Service and Availability | ★★★★★ (5/5) |
DNSnetworks prides itself as the best IT managed solution provider for small, medium and large enterprises. They have been innovating for 15 years in IT security operations, cloud solutions, and systems integrations for both private and government sectors.
Although they may have a longer deployment process, it is to ensure the client’s security. Transferring files from the client’s network to the cloud-secured network will take time.
You know you’re in great hands since they’re the trusted partner of the government of Canada. Canadian government agencies and their partners benefit from their unparalleled security and groundbreaking technological innovation.
In addition to providing on-site IT services to businesses in and around Ottawa, they also offer cloud solutions for businesses worldwide. We like how they extend international standards for their local clients.
Pros
- 24/7 guaranteed IT support
- Fast resolution time
- Personalized IT solution
Cons
- Long turnaround time
- Block hours policy
Customer Review
Always responds quickly and professionally.
“As a realtor in a challenging market, my website presence is crucial to reaching clients and satisfying their needs. Along with superb site design support, and ongoing IT support whenever I needed, DNS has provided all of the assistance I have needed. Their staff always responds quickly and professionally. Their work has been a key factor in my ability to establish a presence and gain success in a highly competitive environment. I highly recommend them.” – Melanie McTigue
They exceeded our exceptions
“Our firms looked for a solid company to take care of our workstations and servers for multiple company locations, and we ended up choosing DNS Networks. We are very pleased with their service and support, especially with their expertise in this space. They even host other client companies for our software company on their cloud servers. They protect us from ransomware and provide secure data for our construction companies. They exceeded our exceptions and are highly recommended by our firms.” – John Liptak
3. CapitalTek Managed IT Services and Support
| Criteria | Rating |
| Certifications | ★★★☆☆ (3/5) |
| Range of Services | ★★★★★(5/5) |
| Safety and Security | ★★★★☆(4/5) |
| Customer Service and Availability | ★★★★★ (5/5) |
CapitalTek has been providing top-notch and award-winning IT services in Ottawa’s small to medium-size enterprises and healthcare facilities. We love how they focus on supporting small businesses to achieve and grow more with their help.
We took note of their active partnerships with Google and Microsoft for migration, support, and monthly services. Their team actively monitors any threats to ensure trouble-free computers.
You can enjoy their 24/7 live chat and free consultation to get a quote or personalize your plan. They promise minimal downtime and a faster turnaround for concerns.
Despite not having PCI or ISO certifications yet, they’re trusted locally by small to medium businesses and healthcare facilities in Ottawa. They have an overall 100% customer satisfaction rate and 5 stars in Google reviews.
We also like how they highlight the affordability and cost-saving benefits of their plans. They provide flat rate, managed solution options that are easy to implement.
They boast of being a one-stop-shop for all IT support needs. Their ‘complete bundle’ package can take care of everything, so you can spend more time driving growth.
Pros
- Quick turnaround time
- Affordable rates
Cons
- Does not cater yet to huge corporations
- Not PCI and ISO certified
Customer Review
Responsive, knowledgeable and patient
Our experience with CapitalTek has been very positive so far. Sergey and this staff are very responsive, knowledgeable and patient. They have set up systems that quickly allow our whole team to access the day-to-day IT support they need and have helped us navigate through some big projects such as transitioning file management systems. – Nature Canada
Cheerful and most accommodating
We needed the computer for our team to be connected to the printer, which is located on another floor in the building. Rominda took the time to help solve the issue. She was patient, cheerful and most accommodating with this task and also when asked to assist with helping to rename the computer account from a former user. It is reassuring to know that we can call on CapitalTek with all of our technology needs and get a quick and friendly response. – Ann-Louise Revells
4. Fuelled Networks
| Criteria | Rating |
| Certifications | ★★★☆☆ (3/5) |
| Range of Services | ★★★★★(5/5) |
| Safety and Security | ★★★★☆(4/5) |
| Customer Service and Availability | ★★★☆☆ (3/5) |
Formerly a hardware support company and a value-added reseller, Fueled Networks is now making a name for itself managing IT services. They started offering managed services in the early 2000s and have grown ever since.
We like how Fuelled Networks provides best-of-breed support and automation tools that benefit their clients. They dedicate themselves to taking care of their client’s foundation and tools and growing with them.
Their main strength is that they distinguish themselves from other MSPs – they work hard to build strong relationships with our customers to ensure they get more than just IT help. Their commitment to exceeding customer expectations makes them stand out from other IT providers.
Although they’re not PCI or ISO certified, their partnerships with big names in the IT world provide products and expertise in IT managed services to their clients. Among their partners are Leno, Microsoft, and Logitech.
We love how they’re active in marketing to Youtube, posting informative videos rather than the typical advertising gig. They give out tips on how to secure your files and explainer videos about managing IT services.
Pros
- Flexible and customizable plans
- Seamless file management and transition
Cons
- Limited online IT support
- Not PCI, or ISO certified
Customer Reviews:
Someone I can trust
“I wanted to have a familiar face. Someone I know and can trust – that one-on-one connection. These guys are an extension to our office, and that’s what’s important to me.” – Marilyn Fortin
The Mining Association of Canada
Consistent great service
“We’ve always received great service from Fuelled Networks. Over the years they’ve provided a consistent service, and supported our equipment changes and needs very quickly.” – Ron Zuccala
Domicile developments Inc.
5. Alt Consulting | IT Support and Managed IT Services Ottawa
| Criteria | Rating |
| Certifications | ★★★☆☆ (3/5) |
| Range of Services | ★★★★★(5/5) |
| Safety and Security | ★★★★☆(4/5) |
| Customer Service and Availability | ★★★☆☆ (3/5) |
While getting to know Alt Consulting, we can’t help but be amazed by their story. They saw a need for a different type of service in IT services and rose from that.
They differentiate themselves from their competitors by positioning themselves as consultants. This means that they want to be seen as their client’s partners and not just a service provider.
From their company page, they highlight that they are not salespeople but engineers and consultants. In addition to providing strategic guidance, they have practical expertise in handling distributed systems and IT infrastructures.
We like how they deliver IT services for companies looking for an edge. They keep their customers one step ahead to help them grow into entities they aspire to be.
Checking on their partnerships, different entities from varied industries have partnered with them. They’re supporting small to huge enterprises from healthcare, engineering and construction, law firms, logistics, and many more.
We love how they ensure transparent and clear communication with their clients. They get to know you more so they can align their resources to help you get them the most out of their technology.
Pros
- Onsite and remote IT support
- Secure offsite backups
Cons
- No 24/7 IT support
- Not PCI or ISO certified
Customer Review
Response times are fantastic
We have been using Alt Consulting for our law firm for at least 3 years now. Outstanding service, period. Response times are fantastic. Their knowledge of various systems is unsurpassed and they do not talk down to you. True professionals. I would highly recommend Artem and his team. – Chadwick Boyd
Honest in their approach
We had an IT company that we were dealing with for close to 6 years. Their service quality dropped and we decided to shop around. Came across ALT and right from the start we were very impressed with how professionally they handled the situation. We signed up for their managed support plan (going on almost 2 years now) and are very happy with everything they do and how they do it: it is night and day compared to what we’ve had before (even at the best of times!). They are honest in their approach, well organized, don’t try to sell/replace equipment we don’t need, their staff is in Ottawa and always available, etc, etc. Highly recommend it to anyone looking for local IT support! – Jeff Miles
6. Drew’s Computer Repair
| Criteria | Rating |
| Certifications | ★★★★☆(4/5) |
| Range of Services | ★★★★★(5/5) |
| Safety and Security | ★★★★★(5/5) |
| Customer Service and Availability | ★★★★★(5/5) |
Don’t be fooled by the old and simple look of Drew’s Computer Repair because this might just be the solution to your problem.
Drew Masaro is an Algonquin College graduate from the Computer Systems Technology Program with two diplomas.
He’s also certified in Fiber Optic and Copper Cabling.
Problems he can solve include virus removal, slow computers, Mac and Apple support, laptop screen replacement, phone and tablet repairs, and laptop repairs.
His other services are POS support, website design and management, network cabling installation, IPTV subscription service, and remote support.
All of these services and just one guy? We think that’s amazing!
His extensive range of services isn’t the only thing that’s amazing, but his abilities are as well. He can solve pretty much any technical issue.
If you need someone reliable for any issues with your devices or software, we think he’d be your best bet!
Pros
- Onsite and remote IT support
- Extensive range of services
- Certified in Fiber Optic and Copper Cabling
- Two diplomas in Computer Systems Technology Program
Cons
- Closed on Sundays
Customer Review
“Technician repaired my laptop at my home. Drew was professional and courteous. Excellent service! Glad to support a local business.“
“We are seniors with limited techie knowledge and are often totally overwhelmed with problems we experience. We totally rely on Drew to solve any issue we might be experiencing. We would highly recommend Drew if you need technical help of any kind.”
“I just wanted to give a shout out to Drew Masaro from Drew’s Computer Repair’s. Not only did he install a new solid state drive to my computer to update it and get it running in top condition, he did it in record speed and more than reasonable cost. If you are having any computer issues, go and see this man. He’s in Osgoode, so not too far for all my Kemptville/North Gower peeps. Thanks Drew! (I’ll try and keep the dust out of it this time too)”
FAQs about IT Services
Ottawa has a wealth of great minds and talented individuals. If you are looking for other types of services in Ottawa, check out our guides below: